tel. 028 9072 7760
Action Renewables are the active agent for over 5500 domestic solar PV system owners and over 7200 SSPV generating stations. We are a market leader in the provision of ROC accreditation and ROC trading services for domestic and commercial renewable energy generators across the UK.
Our approach is to offer the best customer service and added value in terms of ROC trading and exported electricity for our domestic and small scale generators. We also pride ourselves on a 10 year working relationship with Ofgem enabling us to support customers fully, even in the event of late meter submissions and audits.
We help you to get paid for having solar panels on your home
Our dedicated domestic solar team has extensive experience in dealing with Ofgem, NIE, installers and MCS. We offer exceptional customer service, endeavouring to process your ROC payments and resolve any queries regarding your generating station as quickly and efficiently as possible.
Our team liaises directly with renewables teams in Ofgem and manages all administration on behalf of our customers.
Payments to customers are made annually when ROCs have been released and traded. We ensure that our customers receive prompt payments for both ROCs and export. ROC payments are made to customers within 28 working days after receipt of cleared funds after Action Renewables sell the ROCs. We provide annual remittence emails directly to you with a breakdown of your payments and payments are issued to your nominated bank account.
Our service is unique, here are the reasons why over 5500 customers trust us:Download ROC payment timeline
Click below for a guide to the accreditation and payment process.switch today
When will I receive my ROCs payment?
Within correspondence from Action Renewables in March each year, generators are asked to submit their annual ROC meter reading on 31st March 2017 (Please note - a meter reading submission is required every year in order for you to receive your annual ROC payment). Following verification checks by OFGEM, ROCs are released to Action Renewables. In order to give ROCs a monetary value, Action Renewables trade the ROCs on a live market.
ROCs are released by OFGEM in batches each year:
Action renewables will make the ROC payments approximately 7 days after each batch of ROCs have been sold (and payment received).
You will also receive a self-billing invoice via email (to the email address previously provided on your registration) which will breakdown the payment made. No further action is required by you on receipt of this.
Why is there a delay in the sale of ROCs? / Why are my ROCs delayed?
This could be caused by Ofgem raising a query on your PV systems Ofgem application or Ofgem raising a query on your annual generation reading you have submitted. In either of these cases, Ofgem will withhold on issuing any ROCs until their queries are answered to their satisfaction.
How is the eligible generation period stated on my self-billing invoice determined?
Under OFGEMs legislation, a generating station does not start generating the 20 years of ROCs until the date it has been commissioned or submitted to OFGEM for accreditation – whichever date occurs later. This effective accreditation date is the official date OFGEM recognise the system as generating ROCs. Therefore, OFGEM do not acknowledge generation that occurred prior to this date. Payment can only be made for this eligible period. The eligible generation period for your annual ROC payment runs in line with the tax year (April-March).
The actual generation submitted to OFGEM is based on an OFGEM approved pro-rata method, pro-rating your generation from the commencement date of eligible generation to the end of March.
How is my ROC rating/value predicted to change?
The ROC market is a live market in which there is fluctuation during the year. However, the market has been designed so that the ROC value is intended to increase by around 2% annually over the long term, until 2027. At 2027 Ofgem will set a fixed ROC value for the remainder of the scheme.
Whatever the ROC market does during the year, or over the longer time, Action Renewables have consistently delivered a ROC value higher than the alternative agent.
Who buys my ROCs? Why?
Energy suppliers buy ROCs from Action Renewables as they need to fill a certain quota of energy received from renewable energy generation.
Why are there two separate amounts on the remittance - ROC’s and export?
The two separate payments that you will see on your invoice are for your ROCs and your deemed Export
ROC payment - this is where the most amount of money you will receive is from. These are Renewable Obligation Certificates which are gathered together from all our clients and sold to energy suppliers in large quantities in order to receive the highest amount of money.
Deemed export - This is a payment for an estimated amount of exported electricity from you PV panels (described in more detail below).
What is the Export Payment and how do I receive it?
With Action Renewables, your micro generating station will receive export under the ‘deemed’ export solution. Click here for more information on deemed export.
Where does my export go?
Your micro generating station will receive export payments under the ‘deemed’ export solution. The ‘deemed’ export amount has been set by the Utility Regulator Northern Ireland [UREGNI] – at 45% of your generation over that time. The calculation of your generation over this time period incorporates the size of your system and established PV performance in NI (by UREGNI and NIE Networks). The deemed export mechanism has been established by the UREGNI such that the deemed export is claimed 13 months after the month of generation.
How is my deemed export calculated?
The ‘deemed’ export amount has been set by the Utility Regulator Northern Ireland [UREGNI] – at 45% of your generation over that time. The calculation of your generation over this time period incorporates the size of your system and established PV performance in NI (by UREGNI and NIE Networks). Your deemed export payment from 01/04/16 to 31/03/17 will be paid in July 2018 (along with your next ROCs payment). This is because the deemed export mechanism has been established by the UREGNI such that the deemed export is claimed 13 months after the month of generation. Click here for more information on export.
I have been provided with an amount for ROCs but not export, why is this?
If no export is provided on the self-billing invoice, this means that your system was accredited after 31st March 2016. Export has only been paid up until 31st March 2016. (Reminder: export payments work 13 months in arrears).
I have been provided with an amount for export but not ROCs, why is this?
This means that OFGEM have not released yours ROCs yet. Action Renewables will send an email to you, detailing why your ROCs have been delayed and when payment can be expected.
Please note that this update is sent out as soon as we are informed by OFGEM as to the reason your system’s ROCs were not released within the previous batch.
My neighbour/friend/family member received a ‘self-billing invoice’ and I didn’t. Why is this?
There are a variety of reasons why you may not have received your remittance. Please send an email to email@example.com requesting a remittance and your remittance will be emailed out to you.
What is an agent?
An agent, as defined in the Renewables Obligation Order 2009, can be appointed only to act on behalf of the operator of a generating station with a declared net capacity of 50kW or less (a microgenerator). Once appointed, an agent carries out all the functions of the operator. See Ofgem website for more information.
Why do I need an agent?
An agent will make the Ofgem accreditation and ROC trading process much easier as our dedicated ROC Team have extensive experience dealing with OFGEM. Action Renewables has unrivalled knowledge of the OFGEM eligibility criteria and accreditation process and due to accrediting such large numbers of clients, we have established relationships with OFGEM to streamline our clients through the process.
As your agent for trading ROCs, Action Renewables will ensure that you receive the best price for your ROCs as we sell them as a collective product, therefore they can be sold at a higher price.
What is Ofgem?
Ofgem is the Office of Gas and Electricity Markets. They are a non-ministerial government department and an independent National Regulatory Authority, recognised by EU Directives. Your generating station must first be accredited with Ofgem in order to be able to receive ROCs for your solar panels’ electricity generation.
Another supplier pays my ROCs – Why?
This means that at some point in the past you have signed a contract with a supplier for them to be your agent for your ROCs. You can switch your agent once your initial contract period with your agent is up. If you would like to switch to Action Renewables please get in touch with our team and we will advise and assist you through what you need to do.
When will my ROCs end?
The ROC scheme has a 20 year grandfathering period meaning that the scheme will continue to give ROCs for generation created for 20 years after the closure of the ROC scheme (31st March 2017).
My payment is lower than what my installer told me, why is this?
Your payments will be lower if the generation of the PV system is low. If the generation is substantially and noticeably low, there could be a problem with the panels, therefore it is advisable to contact your installer. If you think you have been wrongly informed of the potential generation of your PV system, you should always discuss this with the installer in the first instance and if you are not satisfied with their response, contact the Microgeneration Certification Scheme (MCS). Your generation may also have been lower than expected due to poor weather conditions.
How much am I saving on my bills?
The amount of electricity you save will depend on the amount that you would normally use. A general rule of thumb is that you will use 55% of the annual PV generation. Therefore if you multiply 55% of the total amount you have generated from your PV by the electricity supplier’s unit rate, it will give you an idea of how much money you have saved. However, if you are in your property during the day (and generally using more of the electricity generated by your panels) then your savings may be more.
I have just moved to a house with PV, how do I ensure I get the payments now?
Contact Action Renewables by phone or by email and we will send you out the relative documents to confirm the switchover from the old owner to the new owner.
We will need you to complete the following documents:
How do I take a meter reading?
Meter readings must be taken on 31st March each year. Click here to read our guidance document on how to take your annual meter reading.
What does my ROC meter look like?
Please refer to the images within our guidance document which show what your ROC meter should look like.
What is the difference between a ROC meter and an NIE meter?
The main difference will be that your NIE meter will have a “Property of NIE” statement on its front surface. Again please refer to the images within our guidance document which show what your ROC meter and NIE meter should look like.
How often should I read my meter?
You can read your meter as much as you like. However, for claiming your ROCs annually you should read your ROC meter every year on the 31st March. You should also take a photograph of the face of the ROC meter at this time, which clearly show the reading, and the make and model of the meter.
Why is a photo necessary?
Ofgem require as much evidence as possible to verify that reading submissions made to them are correct and reliable before they issue ROCs on these readings. A photograph of your meter reading at the point you took the reading is good proof that the reading supplied is accurate and reliable.
If you submit the reading without the proof of a photograph, this can severely delay the issuance of ROCs for the reading submitted. Therefore we strongly advise all our clients to submit a supporting photograph in their submission and cannot be liable for any delays caused by lack of photograph within the submission.
Does NIE read my ROC meter?
No. NIE should visit your property at least once annually to take a reading from your NIE (owned) import meter. They do not and should not, try to read your ROC meter.
I have submitted my meter reading on time and have not yet received a payment.
It is likely that your meter reading submission has been queried by OFGEM. OFGEM must verify each meter reading before they release the appropriate ROCs. It is normal practice for OFGEM to raise queries on some submissions as part of their quality assurance procedures. This quality assurance will ensure that each generator receives the correct number of ROCs for their eligible generation.
OFGEMs batch issuance process is largely determined by the accuracy of the meter reading information you provide. Action Renewables has no control over OFGEM’s issuance process.
The Action Renewables team are in the process of clearing any OFGEM queries that are causing a delay in ROC release and the subsequent payments. We will remove all queries possible in house, but if we require any additional information to remove the query the team will be in touch with you individually via email and/or by phone.
What if I haven’t received correspondence about taking and submitting my meter reading?
Action Renewables contacts every client in the run up to 31st March each year, via email (using the email address previously provided on your registration form) and/or by letter. If you have changed your email address, please ensure you contact us to update this.
Please remember that a meter reading is required every year on the 31st March – you may want to make a note of this date, particularly if you do not check your emails regularly.
If you haven’t received/cannot locate any such correspondence, we would advise you to contact Action Renewables as soon as possible on firstname.lastname@example.org and we will provide you with the guide on how to make your annual submission.
What if I haven’t submitted my meter reading for 2017/2018 yet?
I think that the contact details or bank details I previously provided need to be updated, how do I do that?
Please email email@example.com and we will advise you. You will be required to sign and complete a ‘Change of Details’ form and return it to Action Renewables via post before the new details can be updated.
Why can I not submit meter readings before March 31st?
Ofgem do not accept annual ROC meter readings before 31st March annually, therefore we do not allow annual submissions to be made before 31st March.
How would I know if there is a fault with my PV (ROC) meter?
Your meter may have nothing displayed on it or could be displaying an error message etc. If you believe there is a fault with your ROC meter we would advise you to get in touch with your PV installer as soon as possible. If you cannot contact them or they are not assisting you, please get in touch with Action Renewables and we will do our best to advise you of your next steps.
Why would my system be over-generating? Or under-generating?
It might be possible that your ROC meter is malfunctioning. Or, it could be that you live in an area which is receiving increased levels of irradiation (close to a body of water/reflection etc) or and area of shading which is affecting your PV generation.
Can I contact Ofgem directly?
Yes, you can. Their contact details can be found on their website.
What to do if the owner of the PV system is deceased?
If the owner was an Action Renewables client, please contact us as soon as possible. We will advise you of the process to make sure the ownership and associated benefits of the PV system are transferred correctly to the appropriate person. You can read more about the steps you should take here: A family member who had solar panels has passed away – what should I do?
Can I take my panels off to change my roof tiles?
Yes, however, this should only be done by a qualified installer. Many installers employ roofers who will be able to complete the roof maintenance work required.
Does my PV system work in the cold weather?
Yes, PV systems still generate in cold weather when there is sufficient sunlight.
Can PV panels freeze?
Modern PV panels are incredibly durable and can withstand even the harshest elements. Refer to the manufacturer’s specification in your handover pack for more information.
Do I need to wash my PV panels?
Generally, solar modules are cleaned by the rain, but some manufacturers recommend a professional cleaning once a year. A qualified installer would be able to advise.
Does PV work in Northern Ireland/Ireland?
Yes, solar PV works well in NI and Ireland. It typically operates with a load factor of around 10-13% in NI.
How do I maintain my PV panels?
PV panels do not generally require any maintenance aside from periodic cleaning. Refer to the manufacturer’s specification in your handover pack for more information.
How long will my PV system last?
This depends on the manufacturer of the panels, in general they should last at least 20 years. Some manufacturers give warranties for 20-25 years.
How do use my PV generation effectively?
Using appliances when panels are generating, putting appliances on timers to use during the day if you are out etc. Battery storage of your unused generation is another way to maximise your generation. If you are interested in hearing about battery storage options please get in touch with Action Renewables.
What affects my PV panel performance?
PV panels only perform during daylight hours. The stronger the irradiance from the sun and the more of the panels which catch this irradiance the better the performance. Anything which reduces the amount of irradiance hitting the panels (dirt, shading etc.) will decrease performance. Anything which increases the amount of irradiation hitting the panels (for example, the orientation and pitch of the panels, or reflections from a local body of water) may increase performance. Obviously, some systems may have higher performance than other due to differences in the PV system components, but it would be best to assess this with your installer or the manufacturer.
I have a small roof, can I install PV on it?
Yes - as long as it has a suitable orientation (SW/S/SE), however, be aware that you will not receive any Government financial incentives for a new installation as the ROCs scheme has now closed to new entrants.
Is my roof facing the right direction for solar PV to work?
For maximum benefit your roof should be facing due south, however SW and SE will also be suitable. An installer can check the exact orientation of the roof and calculate an estimated energy yield.
My system has stopped generating, what do I do?
Refer to the installer’s instructions (these should generally be located at or near the inverter) and should also include the contact details of the installer who should be contacted in the first instance.
What does a PV system inverter do?
The energy generated by your solar panels is known as direct current (DC) however, the appliances in your home use alternating current (AC). The DC energy gets sent to the inverter and converts it to AC. This means it can be used in the home and is also suitable to be fed back onto the grid if you are producing more than you need at that time.
Can I take my PV panels with me if I move house?
While it may be technically possible, practically speaking, the time and money needed to achieve this means it is generally undesirable. Most people moving to a new house pass the ownership to the new house owner, with the value of the PV systems being included within the sale price.
Can I add additional panels to my system?
Yes, you can. However, as the ROC system is now closed, these additional panels will be ineligible for ROCs. Your original ROC eligible PV capacity will remain eligible for the ROC rate they where commissioned under. You must inform us of the additional capacity, as this will increase your annual generation and cause Ofgem to delay your annual ROC issuance.
How much should my panels be generating?
The average sized (3.68kW Net capacity) PV system on a house in NI generates approximately 3,230kWh/year.
What do PV batteries cost?
The cost range is dependant on make and capacity. If you would like discuss batteries please get in touch with Action Renewables.
Should my panels be insured separately or are they covered in house insurance?
This will depend on your house insurance policy, or potentially for your PV system. We would advise that you speak to your insurer to see how your PV panels are covered.
Can my PV system power my heat pump? Is that more efficient?
Yes, your PV system can provide electricity to power your heat pump. This will be more cost effective than using grid electricity, but your PV system will only be able to supply electricity when it is generating (i.e. during daylight hours) and predominantly between spring and autumn.
If my installer goes bust who do I go to with any problems/complaints?
If you have a complaint regarding an installer who has gone out of business, you may be able to get help from the NI Trading Standards service, however it is likely that you will have to contact another active PV installer. The MCS website provides a list of the PV installers in NI who are still certified under this scheme, however there is no requirement that you use an MCS certified installer for repairs or maintenance. If you do not use an MCS installer, ensure that you use a qualified electrician that has experience and training in PV systems. The National Inspection Council for Electrical Installation Contracting (NICEIC) also provides a search facility for approved electricians.
If the solar panels have become damaged, check the details of the panel warranty as these generally have 15-20 year cover. Warranty details should be contained in the handover pack for your system. It may also be worth checking your home insurance to ascertain whether any larger repairs are covered under your existing policy.